Pledge Manager FAQ and Book VAT for UK/EU
3 months ago
– Tue, Dec 03, 2024 at 12:38:08 PM
Greetings Crusaders,
A quick update today concerning the Backerkit.
VAT rates on books in the UK and EU.
We have been looking into this and can confirm that you will be paying less. Please give us some time to work out the specifics and put together an update addressing this. If you have already confirmed your pledge, rest assured that you have not been charged yet and the new total will be calculated automatically once we’ve made changes to the PM.
Add-ons not appearing in my cart
Any add-ons you added to your pledge during the KS campaign have not been added to your cart automatically. You need to add them manually. The credits for them have been added to your account of course. Please note that as the system calculates shipping and taxes it may, at first glance, look like you have less credits than you originally pledged. This is not the case and there is a detailed rundown of all the costs on the confirmation page.
Paypal issues
As we mentioned in the PM guide, our Paypal won’t be active until later today or tomorrow. Please check back in then if you want to pay with Paypal.
Shipping costs are higher than on the KS page.
There has been a small price rise which we covered in a previous update. Our suppliers did not include the price increase that will occur at the beginning of next year in the original quotes. Our apologies for this.
Also, please notd that shipping on the books is not a flat rate. If you order more than one it will cost extra but there are real savings to be had by group ordering Books.
Apple pay Emails
If you used apple pay to back the campaign there may be an issue with your email address which will prevent you from receiving the PM invite. You should have received an email about this. If you still need assistance afterwards, you can PM us here on Kickstarter.
I didn’t receive my invitation
If your invitation doesn’t look like it arrived, please check your spam folders as well as “promotional” tabs on email clients like Gmail.
All invitations will be sent to the email address linked to your Kickstarter account, so please check your account here on Kickstarter if you’re unsure.
You can also try this link to have your invitation resent to you.
Backerkit - using the Pledge Manager
3 months ago
– Fri, Nov 29, 2024 at 08:57:20 AM
Greetings Crusaders,
With the Pledge Manager just around the corner, I wanted to write you all a comprehensive guide to using Backerkit.
Please read this attentively. The information below should answer 90% of questions you may have!
The PM Launch and Email link
The PM will be going live Monday the 2nd of December, late evening European time, Mid afternoon EST and around early afternoon PCT.
You will see when we launch as there will be announcements here, on the Discord, Social Media, etc.
When we hit the go button the emails will take some time to filter out, 2 - 3 hours at an estimation. We ask for your patience as everything gets sent out.
The email will be coming from Factory Fortress INC and look like so:
You can click on the link to start filling out the survey.
Where is my email?
If your invitation doesn’t look like it arrived, please check your spam folders as well as “promotional” tabs on email clients like Gmail.
All invitations will be sent to the email address linked to your Kickstarter account, so please check your account here on Kickstarter if you’re unsure.
Please do all of the above BEFORE contacting us to ask for assistance.
If you cannot access your email or need to have it changed for any other reason, you can contact us here and we will make the changes for you.
Apple Pay IDs
Backers who have pledged to the campaign using their AppleID but haven't completely set up their Apple Pay account (linking their email address to their Apple Wallet) will have issues receiving their emails from BackerKit. Please contact us here and provide us with an alternative email address.
The landing page and changing your pledge.
When you follow the link you will arrive on this screen.
You can click “Get Started” to jump right into things.
Changing your pledge level
If you want to change your pledge level, you absolutely can. Just below the green button is a hyperlink “Switch your Pledge Level”.
Clicking this will give you the choice of all the pledges that were available during the campaign.
At the top is your original pledge level, and you can choose which one you’d like to swap to and then hit “Switch” at the bottom.
If the new pledge level is more expensive than your original pledge, you will be asked to pay the difference at the end of the survey.
If the new pledge level is cheaper than your original pledge, your account will be credited the difference which you can spend on add-ons, shipping, taxes, etc.
When you hit switch this window will appear:
Do not worry about this, it’s just confirming what’s said above.
Warband choice
After you’ve hit the “Get started” button, the first thing you’ll be confronted with is your choice of warband for the physical (85$) and Digital (67$) levels. Simply make your choice and hit next.
Once you’ve made your choice, or if you didn’t choose one of those aforementioned pledge levels, you’ll see this screen just letting you know what we’ve said here previously.
As it says, your pledges have been converted over to credits here. Additionally, you will need to reselect any add-ons you chose during the Kickstarter which you can do in:
Add-ons
So this next section will look very familiar to anyone that has used an online store before.
On the left are all the articles you can add to your pledge. On the right is a rundown of your pledge funds. This will change as you add more things to your cart.
You all know the drill I think, you find what you’d like, hit “add to cart” and you’re good to go.
As a reminder:
- “Bundles” have become “Reinforcements”
- If you buy the Warband and Reinforcements sets for a faction, you will have all the minis for that faction.
We’ve split everything off into both physical and digital versions. Each is labeled as such and, additionally, digital items are in blue.
You can click on an item for more information
Once you’ve finished adding everything you’d like to your cart, you can hit the “Next” button.
Shipping
You’ll now be asked to provide your shipping information.
As the page says, you will be able to update your shipping address even after the PM has closed.
If you are not sure where you will be during the delivery period, you can have your rewards sent to friends and family to be safe.
Once you hit “Next” the following pop-up may appear:
Backerkit uses a system to check shipping addresses. It may be that it identifies a slight improvement which we generally recommend that you accept.
Please remember that you are only paying for shipping on the books during this Pledge Manager. As mentioned before, shipping for the miniatures and dice will be paid later, after the Pledge Manager closes.
Confirmation and payment
Once your shipping details have been confirmed you’ll be brought to the payment page.
Here you can review all the details of your order before paying. You have the option to pay via Card or Paypal.
Please note that you will not be charged immediately but only once the PM closes on the 16th of December. Up until then, you can make any changes you’d like to your rewards.
If there is an issue with your payment you will be notified via email and asked to correct it within one week.
Paypal Errors
Please note that Paypal payments may not work on launch day. If they do not, come back on Tuesday or Wednesday and try again, the issue should be resolved by then.
Assistance
If you have any issues with the PM, you can click the “Need Help?” link which is in the top right of the bar on each page.
Here you can find a lot of information including an FAQ which we’ll keep updated with the most prevalent questions.
Contact us
Additionally, there is a “Contact Us” tab which you can use if you have specific questions.
Please use this tab to send any messages pertaining to the PM. Do not contact us here on KS, FB, email, etc as it will be much more time consuming to resolve any issues.
Closing date
The PM will be closing first thing in the morning on Monday December 16th, 2024.
Once the PM is locked down, your cards/paypal will be charged. Everyone’s information will then be sent to suppliers for fulfillment.
As we’ve said in the past, our intention is to fulfil this project ASAP so you must fill out your form before the deadline. Failing that, you will still be able to contact us up until Sunday the 5th of January 2025 and we will still be able to take your order, however, you will receive your rewards after everyone else.
Past the 5th of January however we will not be able to fulfil your pledge and it will be considered a donation.
Refunds
As a reminder: We can issue refunds up until the closing date of the pledge manager. However, they will be -10% to cover Kickstarter and payment processing fees.
After the 16th of December we will not be issuing refunds.
TLDR: COMPLETE YOUR BACKER SURVEY OR YOUR GOLD WILL BE OFFERED UP TO MAMMON.
